學(xué)歷要求：本科
工作經(jīng)驗(yàn)：1年工作經(jīng)驗(yàn)以上或優(yōu)秀應(yīng)屆畢業(yè)生， 有B2C經(jīng)驗(yàn)優(yōu)先
職位描述及職責(zé)：
- 詳細(xì)了解公司服務(wù)，能夠按照公司標(biāo)準(zhǔn)進(jìn)行熱線接聽(tīng)及郵件溝通，準(zhǔn)確、及時(shí)、耐心解答客戶的咨詢及問(wèn)題，提供合適的解決方案；
- 解決客戶的合理訴求，降低客戶投訴，增加客戶滿意度；
- 具備市場(chǎng)敏銳度，準(zhǔn)確把握客戶的需求，將客戶需求及溝通狀態(tài)及時(shí)傳達(dá)給總公司；
- 及時(shí)完成新客戶訂單及后續(xù)咨詢工作，維護(hù)好與客戶之間的關(guān)系，收集客戶反饋并分析；
- 收集市場(chǎng)情報(bào)，配合市場(chǎng)部開(kāi)發(fā)潛在客戶，提供創(chuàng)新服務(wù)；
- 處理日常工作，及時(shí)完成部門(mén)主管布置的工作
任職要求：
- 精通英文，能英語(yǔ)口語(yǔ)及書(shū)寫(xiě)溝通， 將英文作為工作語(yǔ)言；
- 較強(qiáng)的溝通能力、與不同國(guó)籍同事互動(dòng)的能力；
- 具備一定的銷(xiāo)售技巧，良好的客戶服務(wù)意識(shí)、有責(zé)任心、善于溝通、良好的溝通技巧、人際關(guān)系處理能力及理解能力;
- 具備市場(chǎng)敏銳度，與市場(chǎng)部合作，開(kāi)發(fā)潛在客戶；
- 有一定的銷(xiāo)售能力及協(xié)調(diào)能力；
- 能承受較大的工作壓力，善于獨(dú)立分析問(wèn)題的重點(diǎn)，高效處理問(wèn)題；
- 有團(tuán)隊(duì)意識(shí)，有創(chuàng)新意識(shí)，工作富有熱情。
The Associate Translator is involved in high-quality translation (Simplified Chinese <> English) of a client project via either actual translation of the documents or the review of the translation performed by a freelancer. Further, the translator also responds to any client queries that may arise after the delivery of the project.
Essential Duties and responsibilities
- Provide high-quality translation of documents (mostly, research papers) from Simplified Chinese to English and vice versa
- Perform a quality review on documents translated by other translators
- Respond to client queries post delivery
- Work with the Quality Manager in resolving customer dissatisfaction cases and providing strong solutions to ensure customer delight
- Work with other teams (such as customer service and editing teams), based on the requirement of the client’s project
Knowledge and Skills
Bachelor or Master degree in Translation is preferred.
5+ Years as a translator or translation expert for Simplified Chinese to English Translation.
- Strong English language skills
- Strong Chinese language skills
- Working understanding of computer-assisted translation (CAT) tools Must have in-depth understanding of requirements of a typical translation customer requirement
- Strong customer focus
- Strong focus on quality and timeliness
- Good communication skills (e-mail and verbal)
